![]() ![]() You can also check your EBT account by going to the Fidelity Information Services EBT Account website. A replacement card will be mailed to you within 5-10 business days. Check voice messages left by your caseworkerĭid you lose your EBT Card, or need to report a stolen EBT card? Call Fidelity Information Services (FIS) at 1-88.Obtain information regarding your child care benefits.SNAP benefits are placed on an Electronic Benefits. The monthly benefit is called an allotment. Get the phone number of your caseworker or be transferred to them The total amount of monthly benefit-eligible District of Columbia (District) Supplemental Nutrition Assistance Program (SNAP) households receive is based on several factors including income, deductions, and the number of individuals in the households.The automated Answer Phone can give you the following information about your case: Have your Client ID and the last four digits of your social security number ready. If you are already enrolled, call the 24-hour Answer Phone at 1-87. If You Are Already Enrolled and Need Information Access the automated Answer Phone system 24 hours a day.Complete a mid-certification review for cash or food.Complete an interview for Basic Food and other benefits. ![]() Get information and report changes about any of your benefits.Here’s a list of what DSHS can help you with if you call: Have your DSHS Client ID, social security number, gross monthly income ready. The service contact center is open Monday–Friday from 8:00 AM–5:00 PM. Meet with a WorkFirst or Social Services case managerġ-87.Report changes for any of your benefits.Have an in-person interview or benefits review.Submit documents requested by your caseworker.Apply for benefits such as Basic Food, Child Care, Cash, TANF, SSI, Disability Medicaid. ![]() Here is a list of what DSHS can help you with if you go in to an office. Most people are able to get food benefits that day. If you need emergency food, go directly to a DSHS office between 8:00 AM–3:00 PM. If you want help with benefits bring your DSHS Client ID, your Social Security Number, and your income information. (Monday and the day after a holiday will be busy). Fax your application to 1-88 Mail your application to the following: DSHS CSD-Customer Service Center. Office hours are Monday-Friday from 8:00 AM-5:00 PM (limited service after 2 PM). ![]()
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